Refund policy
Last Updated: October 2025
As coffee is a perishable food product, we have a quality guarantee policy rather than a standard returns policy.
OUR QUALITY GUARANTEE
We're committed to delivering exceptional quality freshly roasted coffee. If you're not satisfied with your order for any of the following reasons, please contact us within 7 days of delivery:
- Coffee arrived damaged or with broken packaging
- Wrong coffee or incorrect order received
- Coffee has quality issues (stale, off flavors, or not as described)
- Missing items from your order
HOW TO REPORT AN ISSUE
To report a problem with your order:
- Contact us at info @deltoro.coffee within 7 days of delivery
- Include your order number and photos of the issue
- Describe the problem in detail
We'll work with you to make it right through a replacement, refund, or store credit.
WHAT WE NEED FROM YOU
To process your claim, we'll need:
- Your order number or proof of purchase
- Photos showing the issue (damaged packaging, wrong product, etc.)
- The coffee in its original packaging where possible
- Description of the quality concern
NON-RETURNABLE SITUATIONS
Due to the perishable nature of coffee, we cannot accept returns for:
- Change of mind or taste preference
- Coffee that has been opened and consumed beyond sampling
- Orders placed more than 7 days ago
- Sale items or gift cards (unless defective or incorrect)
DAMAGED OR DEFECTIVE ORDERS
If your coffee arrives damaged or defective, please contact us immediately at info @deltoro.coffee with photos. We'll arrange a replacement or full refund at no cost to you.
You will not need to return damaged coffee in most cases - we'll assess the issue from your photos and description.
WRONG ITEMS RECEIVED
If you receive the wrong coffee, please contact us at info @deltoro.coffee within 7 days. We'll arrange for the correct item to be sent to you immediately and provide a prepaid return label for the incorrect item if needed.
REFUNDS
Once we've reviewed your claim and approved your refund request, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your refund, please contact us at info @deltoro.coffee
SUBSCRIPTIONS
For subscription cancellations and modifications, please refer to our Subscription & Pre-Order Policy.
CONTACT US
We're here to help! If you have any concerns, please reach out:
Email: info @deltoro.coffee