Your Coffee Questions Answered

Our subscription service automatically delivers fresh Del Toro coffee to your door every month. You'll be charged for each delivery on the day your coffee is shipped.

Subscription Benefits:

• 10% discount on all subscription orders
• Freshly roasted coffee delivered on your schedule
• Flexible management - pause, skip, or modify anytime
• Locked-in pricing - protected from price increases

You can easily manage your subscription at any time through:

• The link in your order confirmation email
• Your account dashboard on our website
• Emailing us at info @deltoro.coffee

What you can do:

• Change frequency: Adjust how often you receive coffee
• Skip a delivery: Going on holiday? Skip upcoming deliveries
• Pause subscription: Take a break without canceling
• Update quantity: Adjust the number of bags per delivery
• Cancel anytime: No lock-in contracts or cancellation fees

Yes! You can cancel anytime with no cancellation fees or penalties.

Cancellation Timeline:

• Cancel anytime before your next roast date (typically 48 hours before delivery)
• If you cancel after coffee has been roasted, that delivery will be fulfilled and charged, but all future deliveries will be canceled
• Refunds for unused subscription credits will be processed within 5-7 business days

To cancel, log into your account dashboard, use the link in your order confirmation email, or contact us at info @deltoro.coffee

Yes! You can pause your subscription at any time through your account dashboard or by emailing info @deltoro.coffee

This is perfect for holidays, business trips, or when you have too much coffee stock at home. Simply reactivate your subscription when you're ready to resume deliveries.

Make sure to pause at least 48 hours before your next scheduled delivery to avoid that shipment being processed.

Absolutely! If you're going on holiday or have too much coffee at home, you can skip any upcoming delivery.

How to skip:

• Log into your account dashboard
• Go to "My Subscriptions"
• Select "Skip next delivery"

Or email us at info @deltoro.coffee at least 48 hours before your scheduled delivery date.

Your subscription will automatically resume with the following delivery.

Yes! You can adjust both the quantity and frequency of your deliveries anytime.

How to change:

• Through your account dashboard under "My Subscriptions"
• Email us at info @deltoro.coffee

Changes must be made at least 48 hours before your next scheduled delivery. Changes made after that will apply to the following delivery.

You can update your shipping address anytime through your account dashboard.

Important timing: Changes must be made at least 48 hours before your next scheduled delivery to ensure the correct delivery address.

If you need to change your address with less than 48 hours notice, contact us immediately at info @deltoro.coffee and we'll do our best to update it before dispatch.

Subscriber Benefits:

• 10% discount on all subscription orders
• Freshly roasted coffee delivered on your schedule
• Flexible management - pause, skip, or modify anytime
• Locked-in pricing - protected from price increases
• No lock-in contracts - cancel anytime without fees

The savings add up quickly - plus you never have to worry about running out of coffee!

Your payment details are stored securely, and you'll be charged for each delivery on the day your coffee is shipped.

You'll receive an email notification when your payment is processed and when your coffee is on its way, complete with tracking information.

We only sell whole beans to ensure you receive the freshest, highest quality coffee possible.

Why whole beans?

• Coffee begins losing flavor within minutes of grinding
• Grinding just before brewing preserves all the oils and aromatics
• You'll taste the full Del Toro experience with all the chocolate, nutty, and citrus notes intact
• Whole beans stay fresh longer in storage

Invest in a good burr grinder for the best results with our premium Colombian coffee.

Our Colombian coffee is versatile and works beautifully with any brewing method. Here are our recommended techniques:

For Espresso:

• Grind: Fine
• Dose: 18-20g for double shot
• Extraction time: 25-30 seconds
• Yield: 36-40ml
• Result: Rich crema with chocolate and nutty notes

For French Press (Plunger):

• Grind: Coarse
• Ratio: 1:15 (30g coffee to 450ml water)
• Steep time: 4 minutes
• Water temp: 93-96°C
• Result: Full body highlighting our coffee's complexity

For Pour Over (V60/Chemex):

• Grind: Medium-fine
• Ratio: 1:16 (25g coffee to 400ml water)
• Brew time: 3-4 minutes
• Water temp: 91-94°C
• Result: Bright citrus finish and caramel sweetness

For Moka Pot:

• Grind: Medium
• Fill: Don't pack the coffee, level it gently
• Heat: Medium-low heat
• Result: Italian style - our Colombian Caturra beans work beautifully

Pro tip: Remove from heat as soon as you hear the gurgling sound to avoid bitter over-extraction.

Essential Tips for Perfect Coffee:

Water Quality: Use filtered water for best results - it makes a noticeable difference in taste and clarity.

Grind Fresh: We only sell whole beans - always grind just before brewing for optimal flavor.

Grinder Quality: A good burr grinder gives consistent particle size and better extraction than blade grinders.

Water Temperature: Let boiling water cool for 30 seconds before brewing (except for French press which uses hotter water).

Timing: Don't rush - let the flavors develop as the coffee cools slightly. The taste profile evolves beautifully.

Del Toro Colombian Coffee Flavor Profile:

Initial Aroma: Rich chocolate and nutty aromas right from opening the bag

First Sips: Deep chocolate notes with a velvety mouthfeel

Mid-Palate: Sweet caramel undertones that provide beautiful balance

Finish: Bright citrus notes (particularly orange) that add refreshing complexity

As It Cools: The flavor profile evolves, revealing even more complexity and subtle notes

Body: Medium to full body with smooth, well-rounded characteristics

Our medium roast profile is specifically calibrated to showcase these flavor notes while maintaining the clean, balanced cup that Colombian coffee is famous for.

Essential Equipment for Great Coffee:

Grinder (Most Important):

• Burr grinder preferred over blade grinder
• Consistent particle size improves extraction
• Adjustable grind settings for different brewing methods

Scale:

• Digital scale accurate to 1g
• Essential for consistent coffee-to-water ratios
• Timer function helpful for pour over brewing

Water Kettle:

• Variable temperature control ideal
• Gooseneck spout for pour over control
• Built-in thermometer if temperature control unavailable

Storage: Airtight, opaque container to preserve freshness after opening

Unopened Bags:

• Store in a cool, dry place away from direct sunlight
• Pantry or cupboard is ideal - avoid windowsills or near heat sources
• Use within 3-4 weeks of roast date for peak flavor
• Our one-way valve bags keep beans fresh until opening

Once Opened:

• Transfer to an airtight container immediately after opening
• Keep away from heat, light, air, and moisture (the four enemies of coffee)
• Use within 1-2 weeks for best taste
• Never store in the refrigerator - condensation damages beans

Yes, but with caution and proper technique:

Freezing Guidelines:

• Only freeze unopened, whole beans
• Divide into single-use portions before freezing (avoid repeated thawing)
• Use airtight, freezer-safe containers or bags
• Thaw completely before opening to prevent condensation
• Use within 1 month for best quality
• Never refreeze thawed beans

Best Practice: Portion beans into weekly amounts (about 250g) before freezing, so you only thaw what you need.

Important: Let frozen beans reach room temperature completely before opening the container to avoid condensation damage.

Best Container Types:

• Opaque, airtight containers (ceramic, stainless steel, or tinted glass)
• Containers with CO2 valves are ideal for freshly roasted coffee
• Vacuum-sealed containers for longer-term storage
• Original Del Toro bags with clips work short-term

Avoid These Containers:

• Clear glass jars (light damages coffee)
• Containers that aren't completely airtight
• Plastic bags or containers (can absorb/impart flavors)
• Metal containers without proper sealing

Maintenance Tip: Clean containers regularly with mild soap and water, then dry completely to prevent oil buildup that can make coffee taste stale.

Visual Signs:

• Oily appearance: Excessive oil on beans (beyond our medium-dark roast level)
• Dry or chalky look: Beans appear dull and lifeless
• Color changes: Significant fading or darkening

Aroma Test:

• Loss of aroma when you open the bag or container
• Musty or stale smells instead of the rich coffee aroma
• No fragrance release when grinding

Taste Indicators:

• Flat taste: Lacks the vibrant flavor notes
• Bitter or sour: Unbalanced flavors
• No crema: (for espresso) or weak extraction

Remember: Fresh Del Toro coffee should have a rich aroma, balanced flavor with chocolate and caramel notes, and a bright citrus finish.

Our Recommendation: Grind Fresh Every Time

Why We Only Sell Whole Beans:

• Coffee begins losing flavor within minutes of grinding
• Ground coffee has much more surface area exposed to air
• Essential oils and aromatics evaporate quickly once ground
• Always grind just before brewing - this is when our coffee tastes best

If You Must Pre-Grind:

• Use within 24 hours maximum
• Store in an airtight container immediately
• Grind only what you need for the next day
• Keep in a cool, dry place away from light

Investment Tip: A quality burr grinder is essential for consistent results with our premium Colombian beans. It's the most important piece of coffee equipment you can buy.

The Four Enemies of Coffee:

1. Air (Oxygen):

• Causes staling and flavor loss
• Use airtight containers always
• Minimize air exposure when accessing beans

2. Light:

• UV rays break down coffee compounds
• Store in opaque containers
• Keep away from windows and bright lights

3. Heat:

• Accelerates staling process
• Avoid storage near stoves, ovens, or heating vents
• Room temperature (15-25°C) is ideal

4. Moisture:

• Can cause mold and flavor contamination
• Never refrigerate coffee beans
• Keep in dry pantry or cupboard
• Avoid humid areas like near dishwashers

Perfect Storage Spot: A cool, dry, dark pantry or cupboard in an airtight, opaque container.

Yes! We provide bulk discounts for cafés, restaurants, offices, and other businesses looking to serve premium Colombian coffee.

Our wholesale program offers:

• Competitive pricing tiers based on order volume
• Consistent supply of Q-Grade certified coffee
• Flexible ordering and delivery schedules
• Dedicated wholesale support team
• Custom consultation for your business needs

Contact our wholesale team for a detailed price list tailored to your specific business requirements and expected volume.

Discount Structure:

• Discounts start at orders of 5kg and increase with larger volumes
• Higher volume orders receive progressively better pricing
• Regular monthly orders may qualify for additional discounts
• Long-term partnership agreements available for established accounts

Volume Examples:

• 5-25kg: Entry wholesale pricing
• 25-100kg: Enhanced volume discounts
• 100kg+: Premium partnership rates

Contact us with your estimated monthly volume for specific pricing. Each business has unique needs, and we create custom pricing packages accordingly.

Absolutely! We arrange direct delivery to your business location Australia-wide.

Business Delivery Services:

• Direct delivery to your business address
• Flexible scheduling to suit your operating hours
• Larger wholesale orders may qualify for enhanced delivery services
• Regular scheduled deliveries for subscription customers
• Australia-wide coverage to all major cities and regional areas

Delivery Timing:

• Standard wholesale orders: 2-3 business days metro, 3-5 regional
• Priority delivery available for urgent orders
• Scheduled monthly/weekly deliveries for regular customers

Yes! We're happy to provide samples so you can test our coffee with your customers or team before committing to larger orders.

Sample Program:

• Free samples for legitimate wholesale inquiries
• Samples provided in your preferred grind size
• Typically 250g sample bags for thorough testing
• Multiple samples available if you serve different brewing methods
• Includes tasting notes and brewing recommendations

How to Request Samples:

1. Contact our wholesale team with business details
2. Specify your brewing methods and grind requirements
3. We'll arrange sample delivery within 1-2 business days
4. Follow up consultation call to discuss your experience

Our minimum wholesale order is 5kg of whole beans. This ensures you receive wholesale pricing while maintaining the quality and freshness of our coffee.

Order Flexibility:

• You can mix different bag sizes to reach the minimum (250g, 500g, 1kg)
• Example: 10 × 500g bags = 5kg minimum met
• Example: 5 × 1kg bags = 5kg minimum met
• Custom combinations welcome based on your needs

Why 5kg Minimum?

• Ensures cost-effective processing and delivery
• Provides meaningful savings over retail pricing
• Maintains efficient supply chain operations
• Suitable for most small to medium businesses

We supply whole beans only to ensure maximum freshness and quality for your business and customers.

Why Whole Beans for Wholesale:

• Coffee loses flavor rapidly once ground
• Whole beans maintain freshness during storage and transport
• You can grind according to your specific brewing methods
• Optimal timing - grind just before brewing for best taste
• Greater flexibility for different coffee preparations

Grinder Recommendations:

• We can provide advice on commercial grinder selection
• Grinder sizing recommendations based on your volume
• Setup consultation for optimal grind settings
• Ongoing support for grind adjustments

This approach ensures your customers always experience the full Del Toro flavor profile.

Getting Started Process:

Step 1: Initial Contact

• Contact our wholesale team at info @deltoro.com.au

Step 2: Business Consultation

• Discuss your business type and coffee needs
• Review expected monthly volume
• Understand your brewing methods and equipment
• Custom pricing proposal created

Step 3: Sample Delivery

• Free samples arranged and shipped
• Test with your team and customers
• Follow-up consultation call

Step 4: Partnership Setup

• Finalize pricing and delivery schedule
• Set up wholesale account
• Place first order and begin partnership

Standard Payment Methods:

• All major credit/debit cards (Visa, Mastercard, American Express)
• Shopify Pay for fast, secure checkout
• PayPal for businesses that prefer PayPal billing
• Direct bank transfer (EFT) for larger orders

Business Account Options:

• Net payment terms available for established customers
• 30-day payment terms for qualified businesses
• Monthly invoicing for regular wholesale customers
• Direct debit arrangements for subscription-style orders

Account Setup:

• Credit applications available for net terms
• Business verification required for payment terms
• Flexible payment arrangements for larger partnerships

All payments are processed through our secure, PCI-compliant system for complete protection of your business information.

We accept all major payment methods through our secure checkout system:

Recommended - Shopify Pay:

• Fastest, most secure checkout experience
• Save payment details for future orders
• One-click checkout for return customers
• Enhanced fraud protection

Credit/Debit Cards:

• Visa, Mastercard, American Express
• All cards processed through secure, encrypted connection
• Instant payment confirmation

Digital Payment Options:

• PayPal (including PayPal Pay in 4 - see below)
• Apple Pay for iOS/Mac users
• Google Pay for Android users
• Shop Pay for Shopify users

Absolutely. We use industry-leading security measures to protect your payment information:

Security Features:

• PCI DSS Compliant: We meet the highest security standards for payment processing
• Bank-Level Encryption: All payment data is encrypted using 256-bit SSL
• Shopify's Secure Platform: Leveraging Shopify's enterprise-grade security infrastructure
• No Data Storage: Your payment details are never stored on our servers

What This Means for You:

• Your card details are encrypted immediately upon entry
• Payment processing handled by certified, secure payment gateways
• Your information is protected by the same security used by major banks
• Regular security audits and compliance monitoring

You can shop with complete confidence knowing your payment information is fully protected.

Yes! Creating an account allows you to securely save payment methods for faster checkout and easier subscription management.

Benefits of Saving Payment Details:

• Faster Checkout: One-click ordering for repeat customers
• Subscription Management: Easy management of recurring coffee deliveries
• Multiple Payment Methods: Save several cards for different purposes
• Order History: Track all your previous purchases

Security of Saved Information:

• Payment details stored securely by Shopify's vault system
• Encrypted storage with bank-level security
• You can remove or update payment methods anytime
• Never shared with third parties

Account Creation: Simply check "Create account" during your first checkout, or create an account before ordering for the smoothest experience.

Yes! Through PayPal Pay in 4, you can split your purchase into manageable payments.

How PayPal Pay in 4 Works:

• Split your purchase into 4 interest-free payments
• First payment due at checkout
• Remaining 3 payments automatically charged every 2 weeks
• No interest, no late fees if payments are made on time
• Available for purchases between $30-$1,500

Example:

• $80 coffee order = 4 payments of $20 each
• Pay $20 today, then $20 every 2 weeks
• Completed in 6 weeks total

Eligibility:

• Available to customers with PayPal accounts
• Subject to PayPal's approval process
• Instant approval decision at checkout

Perfect for larger orders, gift purchases, or when you want to spread the cost of premium coffee over time.

Common Reasons for Payment Failures:

• Insufficient funds in the account
• Expired card details
• Bank security measures blocking the transaction
• Incorrect billing address
• Daily/monthly spending limits reached

What We Do:

• You'll receive an immediate error message with the reason
• Your order will be held for 24 hours
• Email notification sent with retry instructions
• Customer service team available to help resolve issues

How to Resolve:

1. Check your card details and billing address
2. Ensure sufficient funds are available
3. Contact your bank if the issue persists
4. Try an alternative payment method
5. Contact us if you continue having problems

For Subscriptions: Failed subscription payments will trigger automatic retry attempts over several days, with email notifications sent to help you update payment details.

One-Time Orders:

• Payment charged immediately upon order confirmation
• Authorization happens instantly during checkout
• Charge appears on your statement within 1-3 business days
• Order processing begins immediately after payment confirmation

Subscription Orders:

• First order: Charged immediately like a regular order
• Recurring orders: Charged on your scheduled delivery date
• Usually charged 1-2 days before dispatch to ensure fresh roasting
• Email notification sent before each subscription charge

PayPal Pay in 4:

• First payment: Immediately at checkout
• Subsequent payments: Every 2 weeks automatically
• PayPal sends reminders before each payment

Statement Description: Charges will appear as "Del Toro Coffee" or "DELTORO" on your statement.